Returns and Refunds

Thank you for shopping with us and we hope that you love your recent purchase. By purchasing from us, you acknowledge and agree to our return policy.

In case you wish to return an item, please see below for details and instructions of Una Linen Havn return policy and procedures.

Full Price Items are eligible for a full refund or online store credit.

  • RETURN TERMS & CONDITIONS

    Please be informed:

    • All items must be in their original condition; unworn, unused, unwashed. All returns are accepted at the discretion of our team due to hygiene reasons.
    • Any item/s returned without their tags will not be accepted.
    • Return requests must be submitted at the latest 14 days after receiving your orders.
    • Please ship the item(s) at the latest 7 calendar days after you receive email from us regarding return instructions. Exceeding this return shipment window will be considered as cancelling at all the return request.
    • Full Price Items purchased using a Gift Card cannot be refunded, and will only be eligible for Gift Card.
    • The return shipping cost is the responsibility of the customer, we do not refund any shipment-related cost.
    • We cannot be held liable for the loss of garments being returned. We recommend sending your item/s back using a prepaid service that offers tracking.


    In the unlikely case you receive a faulty, damaged, or incorrect item, please email info@unalinenhavn.eu immediately (within 14 days after receiving your orders) and provide your order number with RELEVANT photos/videos of the item(s) in question along with a detailed description of your concern. The photos/videos are mandatory. They are subject to evaluation by our QC team. Claims with irrelevant imagery/no imagery/unclear imagery will not be processed. If deemed necessary by our QC team, you may be asked to provide additional videos of the product(s) in question for further investigation purposes.


  • HOW TO RETURN

    If your return meets our conditions outlined above, please follow the below steps to lodge your return:

    1. Contact us on email.
    2. Write the subject with your name and order number.
    3. Attach the invoice, product photo and video, if you do not have this, we can not to continue processing your Return and Refunds. Then write the reason why do you want to Return or Refunds.
    4. Ship to us. Carefully seal the package to prevent damage during transport. Then hand over the package to the courier you ordered. Once your return has been received at our warehouse, our returns team will process it within 3-5 business days.
    5. You will receive an email notification once your return has been processed.